Feedback, Compliments, & Complaints

Providing us with feedback helps us to learn what we are doing right, and where we can improve the care we provide.  We welcome all feedback, positive & negative based on your experiences in our service.

We know that sometimes things do not go to plan. You may not receive the care you were expecting and may want to complain. Our complaints process is designed to support you in making your complaint and ensure that we learn as a result.

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Our feedback teams are different depending on who you saw where:‍

Amex Community Stadium
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

175 Preston Road (including Beaconsfield Medical Practice)
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Brighton General Hospital
Physiotherapy - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints
Foot & Ankle and Podiatry- Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

County Oak Medical Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Radius Healthcare
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Saltdean & Rottingdean Medical Practice
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

St Peter's Health Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Crawley Hospital
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Horsham Hospital
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Queen Victoria Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Sidney West
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

The Vale Medical Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG

Bognor Regis War Memorial Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Henfield Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Loxwood Medical Practice
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Midhurst Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Selsey Medical Practice
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Steyning Health Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Pulborough Medical Group
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Witterings Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Hove Polyclinic
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Worthing Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Royal Sussex County Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Royal Alexandra Children's Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

St Richard's Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Princess Royal Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Southlands Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Littlehampton Health Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

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What Happens After I Make a Complaint?

• We will acknowledge receipt of your complaint within 2-3 working days.
• One of our team will call you to discuss your complaint within 7 working days of receiving your complaint to understand more about it and what matters most to you in this process.
• Depending on the outcome of your conversation, if you would like to receive a formal response to your complaint following our investigation, this will be sent to you within 20 working days of us first receiving your complaint.

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We take all complaints very seriously and we hope to be able to support you and resolve your concerns. If you are not happy with our handling of your complaint at any point please raise this with us and we can work together to resolve this with you.

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If you are not satisfied with our final response you may ask the Parliamentary & Health Service Ombudsman to review your complaint. They also have advice and support information including links to advocacy services that can help you, represent you, or even make a complaint on your behalf. As well as their website (linked above) they can also be contacted via 0345 015 4033.

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If you require information in any other formats or translated into different languages, please let us know and we will arrange for this.

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